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	1.	Calidad y servicio: la batalla que viene. by ICARE (Chile) Material type: Text; Format: print ; Nature of contents: ; Literary form: Fiction Language: Spanish Publication details: Santiago: ICARE : 1992. Availability: Items available for loan: BIBLIOTECA CENTRAL U.F.T (1)Call number: 658.802 I15c 1992. Place hold Add to cart (remove)
	2.	Marketing estratégico para empresas de servicios. by Llaguno Musons, José Ignacio Maqueda Lafuente, Javier Material type: Text; Format: print ; Nature of contents: ; Literary form: Fiction Language: Spanish Publication details: Madrid : Ediciones Díaz de Santos, 1995 Availability: Items available for loan: BIBLIOTECA CENTRAL U.F.T (4)Call number: 658.802 M297 1995, ... Place hold Add to cart (remove)
	3.	Benhmarking. by Spendolini, Michael J Material type: Text; Format: print ; Nature of contents: ; Literary form: Fiction Language: Spanish Publication details: Bogotá : Norma, 1994 Availability: Not available: BIBLIOTECA DEPOSITO: Deposito (3). Add to cart (remove)
	4.	Guía para mejorar la productividad de la pequeńa y mediana empresa. by Confederación de la Producción y del Comercio Oficina Internacional del Trabajo Material type: Text; Format: print ; Nature of contents: ; Literary form: Fiction Language: Spanish Publication details: Santiago,Chile, : OIT, 2002 Availability: Items available for loan: BIBLIOTECA CENTRAL U.F.T (1)Call number: 658.515 O32 2002. Place hold Add to cart (remove)
	5.	Enfoque de proceso de producción para los servicios. by Levitt, Theodore Material type: Text; Format: print ; Literary form: Language: Spanish Availability: Not available: BIBLIOTECA CENTRAL U.F.T: Cancelado (2). Add to cart (remove)
	6.	Innforma. : calidad-seguridad-medioambiente. Material type: Continuing resource; Format: print Publication details: Chile SANTIAGO: Instituto Nacional de Normalización. , [s.f.] Availability: Items available for loan: B. CENTRAL HEMEROTECA/REFEREN. (10). Place hold Add to cart (remove)
	7.	Cetificación ISO 9001. : El día después. by Ramírez F., Claudia Source: Bit Material type: Article; Format: print Availability: No items available. Add to cart (remove)

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