TY  - BOOK
AU  - Stickdorn,Marc
AU  - Schneider,Jakob
TI  - This is service design thinking: basics, tools, cases 
SN  - 9781118156308
U1  - 658.8 
PY  - 2011///
CY  - New Yersey
PB  - Wiley
KW  - INDUSTRIAS DE SERVICIOS
KW  - ADMINISTRACION
KW  - SERVICIO AL CLIENTE
ER  -