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This is service design thinking : basics, tools, cases /

This is service design thinking : basics, tools, cases / [edited by] Marc Stickdorn and Jakob Schneider. - New Yersey : Wiley, 2011. - 373p. : il.

ISBN: 9781118156308

Subjects--Topical Terms:
INDUSTRIAS DE SERVICIOS--ADMINISTRACION
SERVICIO AL CLIENTE

Dewey Class. No.: 658.8 / S854; 2011

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This is service design thinking : basics, tools, cases /